Superyacht Spa Management
The YachtSpa management course involves overseeing all aspects of the spa board a superyacht to ensure that the spa operations run smoothly and provides an optimal experience for all guests.
This includes tasks such as:
Managing and organizing the crew.
Overseeing the training of the staff so that everyone knows their jobs and roles.
Safety at sea
Voyage International Beauty proudly presents Yacht Spa Management, tailored to individuals wishing to pursue a career within the exclusive Yachting industry.
We provide internationally accredited courses, which are presented by our highly qualified lecturers who themselves boast more than 13 years of spa industry experience as well as yachting experience.
Our main objective is to empower our students by upskilling them and in doing so, empowering their careers within the most sought-after industry – Yachting.
The Yacht Spa Management student will gain knowledge in overseeing the spa department onboard the yacht by obtaining the necessary skill integrated into our Yacht Spa management course.
All the content about the yachting industry and the niche element of the beauty industry are brought together in 5 units including videos, worksheets, and workable documents for providing the best assistance and tools onboard yacht spa management taking your skills to the next level within your career.
The student will be able to implement and perform all tasks effectively within the necessary standards and regulations.
UNIT 1: UNDERSTANDS THE MANAGER’S ROLES, DUTIES & RESPONSIBILITIES
1.1.1 The role of the onboard Spa Department
1.1.2 The role & duties of onboard Spa personnel
1.1.3 The duties & considerations of dual role positions
1.1.2 The role & duties of onboard Spa personnel
1.1.3 The duties & considerations of dual role positions
UNIT 2: UNDERSTANDS THE STANDARDS OF PERSONAL PRESENTATION, CONDUCT, ETIQUETTE, AND PERSONAL HEALTH & WELL-BEING RELEVANT TO THE SPA DEPARTMENT
2.1 Knows the importance of having good standards of personal hygiene & presentation
2.1.1 Personal pride & care
2.1.2 Personal hygiene
2.1.3 Correct dress
2.1.4 Self-image
2.1.5 Punctuality
2.1.1 Personal pride & care
2.1.2 Personal hygiene
2.1.3 Correct dress
2.1.4 Self-image
2.1.5 Punctuality
2.2 Has knowledge & awareness of the impact of good Etiquette & behavior relevant to
the Spa Department:
2.2.1 Etiquette in the workplace
2.2.2 Etiquette for culture & diversity
2.2.3 Expected Standards of Behaviour
2.2.4 Impact of Humility & Respect as a crew Member
the Spa Department:
2.2.1 Etiquette in the workplace
2.2.2 Etiquette for culture & diversity
2.2.3 Expected Standards of Behaviour
2.2.4 Impact of Humility & Respect as a crew Member
UNIT3: UNDERSTANDS THE DUTIES & RESPONSIBILITIES OF THE ONBOARD YACHT SPA ADMINISTRATIONS & SAFETY MANAGEMENT SYSTEMS
3.1 Knows the various scopes of the Yacht Spa environments & operations, including:
3.1.1 Differences between Land & Yacht Spas
3.1.2 Types of Yacht Spas
3.1.3 Types of treatments suitable for onboard
3.1.4 Limitations & challenges (at sea/ in port)
3.1.5 Expectations of Service from Spa Personnel
3.1.6 Managing Guest expectations
3.1.7 Non-Disclosure & Privacy
3.1.2 Types of Yacht Spas
3.1.3 Types of treatments suitable for onboard
3.1.4 Limitations & challenges (at sea/ in port)
3.1.5 Expectations of Service from Spa Personnel
3.1.6 Managing Guest expectations
3.1.7 Non-Disclosure & Privacy
3.2 Knows how to follow & provide Safety Management of the working practices in the Spa Areas to minimize risk to self & others as well as equipment, materials & the environment onboard. Including:
3.2.1 Use of the relevant Spa SOPs
3.2.2 Risk Assessment Review
3.2.3 Health & Safety Procedures
3.2.4 Equipment Maintenance Planning
3.2.5 Maintaining Cleanliness
3.2.6 Importance of Sanitation
3.2.7 Daily Cleaning Routines & Check Lists
3.2.8 Waste Disposal Processes (MARPOL)
3.2.2 Risk Assessment Review
3.2.3 Health & Safety Procedures
3.2.4 Equipment Maintenance Planning
3.2.5 Maintaining Cleanliness
3.2.6 Importance of Sanitation
3.2.7 Daily Cleaning Routines & Check Lists
3.2.8 Waste Disposal Processes (MARPOL)
3.3 Knows the Spa Booking Systems & Record Keeping. Including:
3.3.1 Spa Software
3.3.2 Reports & Statistics
3.3.3 Record Keeping
3.3.4 Guest Details & Preference Sheets (inc communications with HoD / Agent)
3.3.5 Guest Consultation Cards, Medical Declarations & Waivers
3.3.6 Therapist Scheduling (time management, dual role, hours of rest)
3.3.7 Different Guest Reservation Processes (Communication/flexibility)
3.3.8 Guest one-to-one Treatments (smaller Spa set up)
3.3.9 Treatment flow & booking applicability (column management)
3.3.2 Reports & Statistics
3.3.3 Record Keeping
3.3.4 Guest Details & Preference Sheets (inc communications with HoD / Agent)
3.3.5 Guest Consultation Cards, Medical Declarations & Waivers
3.3.6 Therapist Scheduling (time management, dual role, hours of rest)
3.3.7 Different Guest Reservation Processes (Communication/flexibility)
3.3.8 Guest one-to-one Treatments (smaller Spa set up)
3.3.9 Treatment flow & booking applicability (column management)
3.4 Knows Product & Equipment Stock Control & Budgeting.
3.4.1 Stock Control Inventories & Records
3.4.2 Ordering & Purchasing
3.4.3 Available Budgets (inc. Charter Advanced Provisioning Allowance)
3.4.4 Budget Planning for repairs & maintenance
3.4.5 Calculating Stock for Guest Product Preferences (per treatment, trip & guest)
3.4.6 Stock for Guest takeaway/giveaway products
3.4.2 Ordering & Purchasing
3.4.3 Available Budgets (inc. Charter Advanced Provisioning Allowance)
3.4.4 Budget Planning for repairs & maintenance
3.4.5 Calculating Stock for Guest Product Preferences (per treatment, trip & guest)
3.4.6 Stock for Guest takeaway/giveaway products
Topic 4 Learning Objective: UNDERSTANDS THE DUTIES & RESPONSIBILITIES OF THE ONBOARD SPA OPERATIONS& MEETING THE GUEST NEEDS
4.1 Knows the Spa Area & Equipment preparation processes.
4.1.1 Spa set up at sea / in port
4.1.2 Equipment checks (Product guidelines)
4.1.3 Spa bed preparation
4.1.4 Station Trolley Set Up
4.1.5 Product preparation (Industry guidelines)
4.1.6 Spa environment & ambiance
4.1.7 Guest refreshments & comfort
4.1.2 Equipment checks (Product guidelines)
4.1.3 Spa bed preparation
4.1.4 Station Trolley Set Up
4.1.5 Product preparation (Industry guidelines)
4.1.6 Spa environment & ambiance
4.1.7 Guest refreshments & comfort
4.2 Knows how to meet the needs of the guest (for onboard treatments)
4.2.1 Preparations for Guests’ needs (preference sheets & treatments)
4.2.2 Greeting guests (refer to Form of Address & etiquette)
4.2.3 Escorting guests from one area to another (refer to risk assessment)
4.2.4 Meeting Expectations of Service – Charter & Private guests
4.2.2 Greeting guests (refer to Form of Address & etiquette)
4.2.3 Escorting guests from one area to another (refer to risk assessment)
4.2.4 Meeting Expectations of Service – Charter & Private guests
Topic 5 Learning Objective: UNDERSTANDS GOOD COMMUNICATION & DEALING WITH THE CHALLENGES OF DIFFICULT GUEST
5.1 Has knowledge & awareness of effective communication: Including:
5.1.1 Communication Etiquette
5.1.2 Communication & interaction with Owners, guests, contractors, and onboard
crew & HODs.
5.1.3 Impact of clear verbal & written communication
5.1.4 Impact of positive body language & understanding others’ body language
5.1.5 Managing different types of personalities
5.1.2 Communication & interaction with Owners, guests, contractors, and onboard
crew & HODs.
5.1.3 Impact of clear verbal & written communication
5.1.4 Impact of positive body language & understanding others’ body language
5.1.5 Managing different types of personalities
5.2 Knows how to deal with the challenges of Guests in a Spa environment.
5.2.1 Dealing with demanding guests (bookings & treatments)
5.2.2 Challenges of obtaining guest information (Consultation Cards & Medical declarations)
5.2.2 Challenges of obtaining guest information (Consultation Cards & Medical declarations)
Who is this course for?
This course is for qualified health and skincare therapists, somatologist, cosmetologists, and qualified therapists ideal for spa therapists wanting to master leadership and management skills onboard a yacht with gaining all the training to kick off the senior role in your yachting journey and learn to transition from cruise ships or land-based spas to yachting or get a spa management position with accredited institutions and confidence within the industry.
Duration
The superyacht spa manager course will be done through Voyage International Beauty and get accredited with IAMI GUEST.
These courses will be done through other institutes and are compulsory to work onboard superyachts:
- STCW
- ENG1
- Stewardesses course (with trusted Training partners)
This is an advanced course that is ideal for spa stewardesses show want to take the next step in the management of all spa operations onboard.
All theory training should be done online with virtual assistance e from the lecturer before practical training will start.
this course will be blended learning between online, virtual and in-class.
Certification will take place after the theory and practical examination have been completed.
There will also be an additional Deep Blue Software certification process.
Student requirements
Our courses are suitable for certified therapists to train with us.
We welcome students of all abilities, whether you are looking to learn new skills to work onboard Superyachts or looking to refresh and advance your knowledge of spa operations.
The minimum age is 18
Be on time.
How you present yourself will make a difference in whether you get a job or not in the industry.
Please dress and act as if you are joining a yacht and what you think is appropriate.
Accommodations not provided.
Voyage does have student transport at an extra cost.
Students must have basic literacy and numeracy skills.
Minimum education. Previous schooling and academic achievements are required for entry into this course.
Computer requirements
Spa and stewardess qualifications.
Students will need access to a computer and the internet.
1
Introduction
2
Service Excellence
UNIT 1: Understands the Spa Manager roles
1
1.1.1 The role of the onboard Spa Department
2
1.1.2 The role & duties of onboard Spa personnel
3
1.1.3 The duties & considerations of dual role positions
UNIT 2: Understands the standards of conduct and etiquette for spa department
1
2.1.1 Personal pride & care
2
2.1.2 Personal hygiene
3
2.1.3 Correct dress
4
2.1.4 Self-image
5
2.1.5 Punctuality
6
2.2.1 Etiquette in the workplace
7
2.2.2 Etiquette for culture & diversity
8
2.2.3 Expected Standards of Behaviour
9
2.2.4 Impact of Humility & Respect as a crew member
10
2.3 How to maintain personal mental & physical health & wellbeing
UNIT 3: Understands the duties & responsibilities of the onboard Yacht Spa Administrations & Safety Management systems
1
3.1.1 Differences between Land & Yacht Spas
2
3.1.2 Types of Yacht Spa’s
3
3.1.3 Types of treatments suitable for onboard
4
3.1.4 Limitations & challenges (at sea/ in port)
5
3.1.5 Expectations of Service from Spa Personnel
6
3.1.6 Managing Guest expectations
7
3.1.7 Non-Disclosure & Privacy
8
3.2.1 Use of the relevant Spa SOPs
9
3.2.2 Risk Assessment Review
10
3.2.3 Health & Safety Procedures
11
3.2.4 Equipment Maintenance Planning
12
3.2.5 Maintaining Cleanliness
13
3.2.6 Importance of Sanitation
14
3.2.7 Daily Cleaning Routines & Check Lists
15
3.2.8 Waste Disposal Processes (MARPOL)
16
3.3.1 Spa Software
17
3.3.2 Reports & Statistics
18
3.3.3 Record Keeping
19
3.3.4 Guest Details & Preference Sheets (inc communications with HoD / Agent)
20
3.3.5 Guest Consultation Cards, Medical Declarations & Waivers
21
3.3.6 Therapist Scheduling (time management, dual role, hours of rest)
22
3.3.7 Different Guest Reservation Processes (Communication/flexibility)
23
3.3.8 Guest one-to-one Treatments (smaller Spa set up)
24
3.3.9 Treatment flow & booking applicability (column management)
25
3.4.1 Stock Control Inventories & Records
26
3.4.2 Ordering & Purchasing
27
3.4.3 Available Budgets (inc. Charter Advanced Provisioning Allowance)
28
3.4.4 Budget Planning for repairs & maintenance
29
3.4.5 Calculating Stock for Guest Product Preferences (per treatment, trip & guest)
30
3.4.6 Stock for Guest takeaway/giveaway products
31
Worksheet 1
UNIT 4: Understands the duties & responsibilities of the onboard Spa Operations & meeting the guest's needs.
1
4.1.1 Spa set up at sea / in port
2
4.1.2 Equipment checks (Product guidelines)
3
4.1.3 + 4.1.4 Spa bed preparation & Station Trolley Set Up
4
4.1.5 Product preparation (Industry guidelines)
5
4.1.6 Spa environment
6
4.1.7 Guest refreshments & comfort
7
4.2.1 Preparations for Guests’ needs (preference sheets & treatments)
8
4.2.2 Greeting guests (refer to Form of Address & etiquette)
9
4.2.3 Escorting guests from one area to another (refer to risk assessment)
10
4.2.4 Meeting Expectations of Service – Charter & Private guests
UNIT 5: Understands good Communication & dealing with the Challenges of difficult guests
1
5.1.1 Communication Etiquette
2
5.1.2 Communication & interaction with Owners, guests, contractors, and onboard crew & HODs.
3
5.1.3 Impact of clear verbal & written communication
4
5.1.4 Impact of positive body language & understanding others’ body language
5
5.1.5 Managing different types of personalities
6
5.2.1 Dealing with demanding guests (bookings & treatments)
7
5.2.2 Challenges of obtaining guest information (Consultation Cards & Medical declarations)
8
Deep Blue Course
9
Worksheet 2
Yacht spa management assignment
1
Assignment
Yacht spa management project
1
Project
1
Multiple choice test
2
Final Test
Complete your final theory test.
Be the first to add a review.
Please, login to leave a review
Related Courses
New
Yachting Courses
The course: Is yachting your new adventure? The premier spa and wellness training facility for yachts is Voyage International Beauty. The most pres...
R8,500
Yachting Courses
This’ll course has been especially designed for yacht crew/massage therapists to gain higher skills & specialised knowledge in massage &...
R8,800
Hot
Yachting Courses
The course: A stewardess would like to be more employable and have dual roles in the yachting industry. We offer the ultimate yacht therapist cours...
R20,000
